Payments for Hexplore are handled by Paddle, our reseller and merchant of record. Refunds follow Paddle's refund policy.
In short
- Purchases aren't refundable, unless the law where you live says otherwise.
- The law may give you time to cancel. In the EU, the EEA, the UK and Switzerland, for example, consumers can usually withdraw from a purchase within 14 days, and in some other countries within 7. For digital purchases you start using right away, this right can end once you've started, if you agreed to that when you bought.
- Paddle may refund a request made within 14 days of your purchase, at its discretion.
What a refund changes
- A refunded map goes back to being an unbought map. Nothing on it is deleted, but anything that needed the purchase, such as badges, photos or its link, is no longer available until it's bought again or you have Lifetime.
- Refunded Lifetime ends at once. Maps you bought stay yours. Photos that need Lifetime are kept for three months, and then deleted.
How to ask
Find your receipt from Paddle and use the link in it to request a refund, or contact Paddle through paddle.net. If you need help, email us at [email protected].